Terms and Conditions
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You must be at least 18 years old to purchase from this Site.
-
By ordering, you confirm that you have the legal capacity to enter into a binding contract.
Medical Disclaimer
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Information on this Site is for general information only and is not medical advice.
-
The Products have not been evaluated by the Medicines and Healthcare products Regulatory Agency (MHRA). They are not intended to diagnose, treat, cure, or prevent any disease.
-
Consult a qualified healthcare professional before use, especially if you are pregnant, nursing, taking medication, or have a medical condition.
Ordering and Payment
-
All orders are subject to acceptance and availability. We may refuse or cancel any order.
-
Prices are shown in GBP and include VAT unless stated otherwise.
-
Payment is processed securely via the payment methods offered on the Site. An order is confirmed once payment has cleared.
Shipping and Delivery
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We currently deliver within the United Kingdom unless stated otherwise.
-
Estimated delivery times are shown on the Site. Actual times may vary.
-
Title and risk pass to you upon dispatch.
Returns and Refund
-
You may request a refund within [5] days of receipt if the Product is unopened and in its original packaging.
-
To start a return, email info@zorajointremedy.com. Returns are at the buyer’s expense unless the Product is defective or incorrect.
Product Use and Safety
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For external, topical use only. Avoid contact with eyes and broken skin.
-
Discontinue use if irritation occurs. Store in a cool, dry place away from direct sunlight.
Intellectual property
-
All content on the Site, including text, images, logos, and trademarks, is owned by Zora Remedy or our licensors. You may not reproduce, distribute, or use any content without prior written consent
Limitation of liability
-
The Site and Products are provided on an as is basis without warranties of any kind. To the maximum extent permitted by law, Zora Remedy will not be liable for any indirect, incidental, special, or consequential damages. Our total liability for any claim will not exceed the purchase price of the Product concerned
Indemnity
-
You agree to indemnify and hold harmless Zora Remedy and our employees and affiliates from and against any claims, liabilities, damages, losses, or expenses arising from your use of the Site or Products or your breach of these Terms.
Changes to these Terms
-
We may update these Terms from time to time. Changes will be posted on this page with an updated Effective date. Your continued use of the Site after changes are posted means you accept the updated Terms.
Governing law
-
These Terms are governed by the laws of England and Wales. Disputes will be subject to the exclusive jurisdiction of the courts of England and Wales
Contact
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Email
-
Phone
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+44 7491 919 983 (Mon–Fri 9 am–8 pm; Sat 9 am–12 pm; Sun closed)
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Address
-
22 Whickham Gardens, NE6 2FH, United Kingdom
​
-
Update and review schedule
-
Quarterly: Check and update shipping, returns, pricing, and contact details.
-
After regulatory changes: Update disclaimers and safety statements to meet MHRA or FSA guidance.
-
Following a new product launch: Add product specific terms and safety guidance.
-
Annually: Full legal review by a solicitor for compliance and risk.
-
After privacy policy updates: Ensure cross references are current and GDPR compliant.
Effective date: [09/08/2025] • Last prepared: 09/08/2025
These Terms and Conditions (Terms) govern your use of the Zora Remedy website (Site) and the purchase of products such as the Joint Support Cream (Product). By accessing the Site or purchasing Products, you agree to be bound by these Terms. If you do not agree, do not use the Site.
Eligibility
-
You must be at least 18 years old to purchase from this Site.
-
By ordering, you confirm that you have the legal capacity to enter into a binding contract.
Medical Disclaimer
-
Information on this Site is for general information only and is not medical advice.
-
The Products have not been evaluated by the Medicines and Healthcare products Regulatory Agency (MHRA). They are not intended to diagnose, treat, cure, or prevent any disease.
-
Consult a qualified healthcare professional before use, especially if you are pregnant, nursing, taking medication, or have a medical condition.
Ordering and Payment
-
All orders are subject to acceptance and availability. We may refuse or cancel any order.
-
Prices are shown in GBP and include VAT unless stated otherwise.
-
Payment is processed securely via the payment methods offered on the Site. An order is confirmed once payment has cleared.
Shipping and Delivery
-
We currently deliver within the United Kingdom unless stated otherwise.
-
Estimated delivery times are shown on the Site. Actual times may vary.
-
Title and risk pass to you upon dispatch.
Returns and Refund
-
You may request a refund within [5] days of receipt if the Product is unopened and in its original packaging.
-
To start a return, email info@zorajointremedy.com. Returns are at the buyer’s expense unless the Product is defective or incorrect.
Product Use and Safety
-
For external, topical use only. Avoid contact with eyes and broken skin.
-
Discontinue use if irritation occurs. Store in a cool, dry place away from direct sunlight.
Intellectual property
-
All content on the Site, including text, images, logos, and trademarks, is owned by Zora Remedy or our licensors. You may not reproduce, distribute, or use any content without prior written consent
Limitation of liability
-
The Site and Products are provided on an as is basis without warranties of any kind. To the maximum extent permitted by law, Zora Remedy will not be liable for any indirect, incidental, special, or consequential damages. Our total liability for any claim will not exceed the purchase price of the Product concerned
Indemnity
-
You agree to indemnify and hold harmless Zora Remedy and our employees and affiliates from and against any claims, liabilities, damages, losses, or expenses arising from your use of the Site or Products or your breach of these Terms.
Changes to these Terms
-
We may update these Terms from time to time. Changes will be posted on this page with an updated Effective date. Your continued use of the Site after changes are posted means you accept the updated Terms.
Governing law
-
These Terms are governed by the laws of England and Wales. Disputes will be subject to the exclusive jurisdiction of the courts of England and Wales
Contact
-
Email
-
Phone
-
+44 7491 919 983 (Mon–Fri 9 am–8 pm; Sat 9 am–12 pm; Sun closed)
-
Address
-
22 Whickham Gardens, NE6 2FH, United Kingdom
​
-
Update and review schedule
-
Quarterly: Check and update shipping, returns, pricing, and contact details.
-
After regulatory changes: Update disclaimers and safety statements to meet MHRA or FSA guidance.
-
Following a new product launch: Add product specific terms and safety guidance.
-
Annually: Full legal review by a solicitor for compliance and risk.
-
After privacy policy updates: Ensure cross references are current and GDPR compliant.